Receiving your order

After placing your order, you will receive a message from the carrier informing you when to expect your delivery. Make sure you fill in your information correctly, so the carrier can reach you. If you have any questions about your order, please don’t hesitate and get in touch with our customer service team. They will do their best to answer your questions!

Missed your delivery?

Did you miss your moment of delivery? The courier will try to deliver your parcel at your neighbors or at a nearby ServicePoint or ParcelShop. In both cases you will receive a card in your mailbox with the address where you can pick up your order. This card contains important information on how to receive your order, so keep an eye on your e-mail and your letterbox!

Go green

Little Wonderland is always trying to implement solutions to improve our sustainability. Did you know that DHL is trying to reduce its CO2 emission as much as possible? DHL’s distribution centers don’t use gas, and your parcel is delivered with an electric delivery van for the last miles of the journey. Do you want to go greener? Choose for a delivery at a DHL ServicePoint or at a safe location around your house.

In 2021, we’ve enrolled in the GoGreen compensation program by DHL. They developed this initiative to further reduce their remaining CO2 emission as much as possible. DHL invests in ecological and green initiatives, like planting a special DHL company forest with 7.000 trees. The ultimate goal is to reduce their emissions to zero by 2050! By joining the GoGreen compensation program, Little Wonderland expects to cut back on CO2 emissions by 20 tonnes in 2021! 20 tonnes of CO2 roughly equals:

• Driving a gasoline-fueled car for 223.000 kilometers.
• Flying up and down between Paris and Amsterdam over 50 times.
• 13 years of electricity supply for an average sized Dutch household.

This way, Little Wonderlands supports actions that contribute to a more environmentally sustainable approach to business.

Delivery schedule for deliveries in The Netherlands.

**No deliveries on National Holidays.

Rates within The Netherlands

**No deliveries on National Holidays.

EU Zone 1

**No deliveries on National Holidays.

EU Zone 2

**No deliveries on National Holidays.

EU Zone 3

**No deliveries on National Holidays.

EU Zone 4

**No deliveries on National Holidays.

Remote Area fee

It is possible your location is considered a remote area. Our carriers charge an additional fee for these addresses. If your address is on the Remote Area List, we will contact you for more information.

Countries outside of our service area

Areas/countries where we do not ship to are as follows: Switzerland, Norway, Iceland, Greenland, Malta, Cyprus, Canary Islands, Bosnia and Herzegovina, Montenegro, Serbia, North Macedonia, Réunion, French Polynesia and Guadeloupe. 

Questions

Did something went wrong with your order? Check our FAQ page for the most frequently asked questions and solutions. Could you not find the answer you were looking for? Contact us via [email protected]!